Straightforward refund and cancellation policy of iblive.ai

OVERVIEW

Iblive.com, henceforth referred to as the "website," is owned and operated by Mindsetway Advisory with its head office at La Montana, Talegaon, Pune. India. Mindsetway Advisory owns the brand name "Iblive," henceforth referred to as the "Brand." Throughout the site, the terms “we,” “us,” and “our” refer to Mindsetway Advisory. We provide this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

At Iblive, we strive for full customer satisfaction with respect to the quality of our services and the personalized products created based on user stories and prompts. We advise you to carefully inspect the condition of your received product upon delivery. In the event of any damage to the product, discrepancies in shipment, or suspected loss of shipment, please report these issues by contacting Iblive's customer support within 72 hours at +91-8369243526 or emailing us at support@iblive.ai.

Refund Policy

Due to the personalized nature of our products, we do not offer refunds based on subjective concerns, such as dissatisfaction with the aesthetic interpretation of the submitted story or prompt. Refunds may be processed only in cases where there is a delivery issue, such as damaged products upon receipt or an incorrect product delivered.

Damaged Products

If you receive a damaged parcel or product, please contact Iblive's customer service within 72 hours by calling +91-8369243526 or emailing support@iblive.ai. Please retain the parcel and product without further handling or discarding it.

Once we receive your email, our investigation team will assess the complaint and take appropriate action.

Incorrect or Defective Product

If an incorrect or defective product is delivered, please contact Iblive's customer service department within 72 hours. We request that you return the product unused, in the original packaging, along with the invoice for evaluation. Refunds may not be processed if the returned product shows signs of use, or if the packaging and original tags are not intact.

Refund Processing

Once the return is received and inspected, we will initiate the refund process within 7 to 10 working days.

The refund will be credited back to the original payment method or processed via cheque if the original card used is inactive. Refund times may vary depending on your financial institution.

Shipping Policy

All personalized products on Iblive.com are created and shipped as per our print partners' timelines, typically within 5 to 10 business days. Please allow additional time for any custom processing based on your order's specific requirements.